Ticket Information

How to Book Tickets

As from 1st July 2012 Shetland Box Office is introducing a service charge of £1.50 for on-line transactions and a 50p card charge for phone and face to face transactions. Cash sales will remain free. This will bring Shetland Box Office in line with other leading ticket providers and enable the service to be maintained and developed for the future. Shetland Arts is happy to announce that cinema tickets, purchased on their own, will remain free of a service charge.

Online

We provide a real-time secure online booking service.

(You must first choose your event or exhibition and click the 'Book Tickets' button.)

As from 1st July 2012 Shetland Box Office is introducing a service charge of £1.50 for on-line transactions

If you opt to have your tickets posted to you there will be a £1 charge.

Please choose whether you want to collect the tickets or have them posted to you.

Tickets purchased within 7 days of the event will not be posted to you but you can collect them from either the venue or from the Box Office before the event free of charge.

By Telephone

Mareel Ticket Office: 01595 745 500.

Islesburgh Ticket Office: 01595 745 555.

Both open 9am - 9pm each day.

Telephone bookings will have a 50p Service Charge from 1st July 2012 and there is a £1 charge for posting tickets.

There is a call queuing system when lines are busy.

Please let the seller know whether you want to pick up the tickets at the venue or the box office, or if you want them posted to you.

If you opt to have your tickets posted to you there will be a £1 charge.

In Person

Visit the Shetland Box Office either at:

Mareel, Lerwick

Islesburgh Community Centre, King Harald Street, Lerwick

Both venues open 9am-9pm daily.

On the Door

Any remaining tickets will be available to buy at the event.

This is subject to availability.

Ticket Concessions

Concession rate tickets are usually available for:

Senior citizens
Full time students
Under 16s
Other concessions, i.e. people with disabilities or carers

However, it is the promoter's decision whether or not they have a concession rate and so some events may have only one price of ticket available.

Please note: Tickets cannot be exchanged or refunded and customers must check their tickets for accuracy as mistakes cannot be rectified at a later stage.